We want our customers to be happy! We believe in keeping things simple, fair, and striving to treat our customers like humans. Our goal is to operate in a way that’s straightforward and easy to understand, without hidden tricks or unnecessary complications. We genuinely want to be helpful, to listen when something isn’t right, and to offer second chances where we can. Above all, we aim to be reasonable and understanding in how we work with the people who use our services.
We do not limit resource usage so long as it is reasonable, in our sole discretion.
We store information with redundancy on our services. You understand that we cannot guarantee the durability of your information in all cases. You agree that backups are your responsibility.
The products and/or services are provided "as is". We provide no express or implied warranty for the products and/or services provided. Except where it would be illegal to do so.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW WILL WE BE HELD LIABLE FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR SERVICE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES), EVEN IF WE OR ANOTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
We may cancel services with or without cause, subject to our data retention policy.
If we cancel, terminate, and/or suspend your services you may lose the right to use our services.
We do not provide data recovery services. We cannot recover data for occurrences including but not limited to: lost encryption passwords, accidental deletions, data loss due to malicious actors, or software issues.
You must comply with our Acceptable Use Policy to use our services. Failure to comply will give us grounds to suspend, cancel, and/or terminate your services in our sole discretion.
Your use of the services must comply with all applicable laws. We are hosted in the United States of America.
If your use of the services violates the law, we may immediately cancel, suspend, and/or terminate your services.
In cases of intentional and/or malicious violations of our policies we may immediately terminate your services without refund, in our sole discretion.
We will not tolerate threats, abusive behavior, or otherwise uncivil behavior.
Your use of the resources must be reasonable, in our sole discretion.
You must provide accurate contact information. You are responsible for keeping all account information up to date.
You are responsible for the security of your account and the content of it.
You must immediately inform us if your account has been used without your permission.
You must immediately inform us of any discovered exploit or security breach against our services.
We take no responsibility for damage or loss that arises due to your failure to keep your account or services secure.
Abuse is considered to be any activity, whether intended or otherwise, that causes an undue negative impact to services, clients, or equipment as determined in our sole discretion.
We understand that we are being trusted with your data, so we are providing a policy about how we handle your data when your services end or become delinquent.
If your account and/or service are suspended, we will retain your information, but you may not be able to access it.
If your services are cancelled without cause, we will issue a pro rata refund based on when you notify us that you have received your data.
If your account and/or services are terminated, we will immediately remove and deactivate all resources associated with your account.
While we generally strive for 45 days of retention after account action, we reserve the right to delete your data at any time - at our sole discretion.
Unpaid services will be suspended 5 days after the due date.
A dispute or chargeback from any payment method will result in immediate suspension of all services on the account, and may result in prohibition of the use of our services.
We may terminate services immediately at our discretion in the event of a dispute or chargeback.
Your account will be considered delinquent if there is an outstanding balance after the payment due date.